Gaya APA

Heaton, R, C, F, M, C, S, C, P. (2012). Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience . Yogyakarta: Deepublish.

Gaya MLA

Heaton, Robert, C., Ford, Michael, C., Sturman, Cherrilll, P.. "Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience". Yogyakarta: Deepublish, 2012. Text.